Senior Support Operations Administrator
Date: 11 Apr 2025
Location: Central, HK
Company: Walkers Global
We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.
We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.
Overview of role
As the WPS growth trajectory continues to place demands on our global business operations, we look to extend our alternative workforce models to build and deploy a new shared service delivery team based in Asia that is service-line and jurisdiction agnostic; This new function within Operations, will bring together multiple operational activities that support the efficient and effective day to day running of WPS globally, delivering them in a cost-effective manner, promoting operational efficiencies and service improvements. To support this delivery team, WPS are seeking to hire a Senior Support Operations Administrator who will be responsible for driving improved services, new ways of working and delivering the day to day activities of the team.
Requirements
Based in the Hong Kong Support Hub office, the Senior Support Operations Administrators will be responsible for processing daily workflow across multiple jurisdictions maintaining the day-to-day operations of the WPS Support Hub, becoming a highly effective administration team. The individuals must have an ongoing focus on providing improved capabilities that contribute to better business operations and outcomes for WPS offices globally.
Reporting
The role will report to the Team Manager of the Global Support Team and will work closely with the Global Workforce Manager.
Duties, Responsibilities & Person Specification
- Responsible for completing transactional processes, supporting the wider WPS business with any activity which is critical to frontline delivery, this consists of BAU and project work.
- To deliver processes within Service Level Agreements, to the accuracy and standards required.
- To support quality assurance of the team through checking work items completed against agreed criteria.
- To analyse quality data and create training/coaching materials to support the team on the back of findings.
- Assist Team Manager with process onboarding
- Archive financial documentation and update accounting databases and systems.
- Manage data in spreadsheets and reports.
- Carry out clerical duties – such as preparing certificates and letters for clients.
- Complete all administrative processes and procedures in adherence to WPS standards and policy.
- Review and monitor current records, performing data cleansing to improve data integrity across WPS platforms.
- Verify and update systems comparing them to source documents, transferring data to digital filing systems.
- Build and maintain strong relationships across WPS jurisdictions and divisions.
- Identify best practice procedures, continuously improving current ways of working to offer the best and most efficient service to internal and external customers.
- Performing other relevant tasks, in line with business needs, as and when required.
Education, Skills & Experience
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Knowledge
• Windows/Microsoft Word/Microsoft Excel/ Microsoft Outlook/Microsoft PowerPoint
• MS Teams
• SharePoint
• Experience of ViewPoint is desirable
Education and/or Experience
• The individual must hold an undergraduate degree
• Experience with registered office services, corporate administration and governance, regulatory compliance support and fiduciary services is beneficial to the role
• Experience of working with Service Level Agreements and deadlines.
Personal Qualities / Skills
• Individual must be highly organised and detail oriented, with strong administrative skills and the ability to multi-task
• A focus on delivery and results is essential for success
• A clear desire to drive change that consistently improves performance, services and outcomes
• Interest in the industry and market trends
• Ability to meet strict deadlines and operate on their own initiative
• Analytical approach; comfortable with processes; and able to work at a fast-pace either independently or with the broader team
• Highly trust worthy with the ability to operate with strictest of confidentiality
• Excellent interpersonal skills
• Excellent written and verbal communications skills in Chinese & English
Special Requirements
• Ability and willingness to occasionally work outside normal working hours/days when requested.
Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.
