Support Operations Administrator

Overview of role

Join Walkers Professional Services (WPS) – shape the future with an industry leader

Walkers Professional Services (WPS) is a dynamic, fast-growing provider of corporate, fiduciary and regulatory services to leading private equity firms, hedge funds, CLO managers, trusts, and global financial institutions.  With over 400 professionals across eight locations globally, we combine the strength of private equity backing with Walkers’ trusted reputation to deliver seamless, tech-enabled solutions that help businesses to thrive and meet responsibilities with confidence.

As we invest in cutting-edge technology and expand our global footprint, we offer ambitious professionals the opportunity to achieve new career heights and make a real impact.

Why Join WPS?

If you thrive in dynamic environments and want to work with industry leaders, you’ll love what we offer:

•  A growth platform – backed by strategic long-term co-investment from Vitruvian Partners and Walkers law firm, accelerating innovation and opportunity.

• Blue-chip client base – work with the best on high-impact, cross-border projects with leading global institutions.

• Global reach, deep local expertise – collaborate across major investment hubs worldwide.

• Empowered culture – a “grown-up” environment that values clarity, collaboration, and commerciality.

• Tech-enabled and client centred mindset – leverage technology to build smarter, more efficient service models.

Based in the Hong Kong Support Hub office, the Support Operations Administrator will be responsible for processing daily workflow across multiple jurisdictions maintaining the day-to-day operations of the WPS Support Hub, becoming a highly effective administration team.  The individual must have an ongoing focus on providing improved capabilities that contribute to better business operations and outcomes for WPS offices globally. 

Duties, Responsibilities & Person Specification

Responsible for completing transactional processes, supporting the wider WPS business with any activity which is critical to frontline delivery, this consists of BAU and project work.
 

• To deliver processes within Service Level Agreements, to the accuracy and standards required.
• Update records on any discrepancies found during filings.
• Archive financial documentation and update accounting databases and systems.
• Manage data in spreadsheets and reports.
• Carry out clerical duties – such as preparing certificates and letters for clients.
• Manage daily correspondence via mailboxes from internal and external customers, within the required SLA.
• Complete all administrative processes and procedures in adherence to WPS standards and policy.
• Review and monitor current records, performing data cleansing to improve data integrity across WPS platforms.
• Verify and update systems comparing them to source documents, transferring data to digital filing systems.
• Build and maintain strong relationships across WPS jurisdictions and divisions.
• Identify best practice procedures, continuously improving current ways of working to offer the best and most efficient service to internal and external customers.
• Generating periodic reports, as and when required.
• Performing other relevant tasks, in line with business needs, as and when required.

Education, Skills & Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTER KNOWLEDGE 
 

• Windows/Microsoft Word/Microsoft Excel/ Microsoft Outlook/Microsoft PowerPoint
• MS Teams
• SharePoint
• Experience of ViewPoint is desirable 

EDUCATION and/or EXPERIENCE 
 

• The individual must hold an undergraduate degree.
• Experience with registered office services, corporate administration and governance, regulatory compliance support and fiduciary services is beneficial to the role, but not essential.
• Experience of working with Service Level Agreements and deadlines.

PERSONAL QUALITIES / SKILLS
 

• Individual must be highly organised and detail oriented, with strong administrative skills and the ability to multi-task.
• A focus on delivery and results is essential for success.
• A clear desire to drive change that consistently improves performance, services and outcomes.
• Interest in the industry and market trends.
• Ability to meet strict deadlines and operate on their own initiative.
• Analytical approach; comfortable with processes; and able to work at a fast-pace either independently or with the broader team.
• Highly trust worthy with the ability to operate with strictest of confidentiality.
• Excellent interpersonal skills.
• Excellent written and verbal communications skills in Chinese & English.

SPECIAL REQUIREMENTS
 

• Ability and willingness to occasionally work outside normal working hours/days when requested. 

Join a team that’s redefining fiduciary and corporate services. If you’re ambitious, adaptable and ready to make a difference, WPS could be the right place for you. Competitive compensation included.