Support Operations Administrator
Date: 25 Sep 2024
Location: Central, HK
Company: Walkers Global
Walkers is a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the jurisdictions of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.
Walkers treat everyone as the intelligent grown-ups they are. We take a grown-up approach to getting the job done – trusting and empowering our people to deliver consistently, and enabling them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world we operate in.
Overview of role
As the WPS growth trajectory continues to place demands on our global business operations, we look to extend our alternative workforce models to build and deploy a new shared service delivery team based in Asia that is service-line and jurisdiction agnostic; This new function within Operations, will bring together multiple operational activities that support the efficient and effective day to day running of WPS globally, delivering them in a cost-effective manner, promoting operational efficiencies and service improvements. To form this delivery team, WPS are seeking to hire a team of administrators who will be responsible for driving improved services, new ways of working and delivering the day to day activities of the team.
Based in the Hong Kong Support Hub office, the Shared Services Administrators will be responsible for processing daily workflow across multiple jurisdictions maintaining the day-to-day operations of the WPS Support Hub, becoming a highly effective administration team. The individuals must have an ongoing focus on providing improved capabilities that contribute to better business operations and outcomes for WPS offices globally.
The role will report jointly to both the Head of WPS, Hong Kong and to the Workforce & Capacity Planning Manager in London.
Duties, Responsibilities & Person Specification
- Responsible for completing transactional processes, supporting the wider WPS business with any activity which is critical to frontline delivery, this consists of BAU and project work.
- To deliver processes within Service Level Agreements, to the accuracy and standards required.
- Update records on any discrepancies found during filings.
- Archive financial documentation and update accounting databases and systems.
- Manage data in spreadsheets and reports.
- Carry out clerical duties – such as preparing certificates and letters for clients.
- Manage daily correspondence via mailboxes from internal and external customers, within the required SLA.
- Complete all administrative processes and procedures in adherence to WPS standards and policy.
- Review and monitor current records, performing data cleansing to improve data integrity across WPS platforms.
- Verify and update systems comparing them to source documents, transferring data to digital filing systems.
- Build and maintain strong relationships across WPS jurisdictions and divisions.
- Identify best practice procedures, continuously improving current ways of working to offer the best and most efficient service to internal and external customers.
- Generating periodic reports, as and when required.
- Performing other relevant tasks, in line with business needs, as and when required.
Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.
