Senior Infrastructure Engineer - 12 month FTC

Overview of Role

Duration: 12 month FTC

The Senior Infrastructure Engineer is responsible for the operating and ongoing maintenance of the Information Technology and Datacentre infrastructure across the enterprise. This includes installing, configuring, maintaining, supporting, monitoring and optimizing all storage and compute hardware, resources, associated software and cloud services. This person will also troubleshoot performance issues within the infrastructure and cloud services environments in use by Walkers.

Core technologies for which the incumbent is responsible includes server hardware and software, virtualisation, storage systems, cloud services (specifically MS Azure and M365), backup and disaster recovery and Microsoft core technologies. The IT infrastructure team will proactively work on maintaining a stable Infrastructure environment and be the escalation point for the service desk team.

This is very much a hands-on role, and deep technical knowledge is required with respect to a number of core infrastructure technologies including VMWare, HPE ProLiant servers, NetApp storage arrays, Microsoft core technologies including Hyper-V virtualisation, failover clustering, Active Directory, M365 and Windows Server management both on premises and within the Azure cloud.

Duties, Responsibilities & Person Specification

• Implement and maintain equipment within Walkers' datacentres ensuring adherence to industry standards
• Implement highly available and stable inter-datacentre solutions leveraging Microsoft's Technology Stack; on-premises and cloud
• Conduct research on infrastructure products, services, protocols, and standards in support of procurement and development efforts
• Leverages Microsoft and third-party technologies to promote efficiently and agility with respect to the delivery and management of Windows servers.
• Works with business and system owners to meet disaster recovery requirements
• Works with the Information Security team to ensure that appropriate preventative and detective controls are in place in order to protect the integrity, confidentiality and accessibility of Walkers' data
• Participates in projects by implementing infrastructure for new business systems
• Develops and maintains technical documentation.
• Perform scheduled operational tasks including monitoring performance and capacity metrics across the infrastructure to maintain stability and prevent downtime. Identify performance bottlenecks and implements fixes accordingly
• Carries out any other duties commensurate with the purpose of the job

Education, Skills & Experience

• A minimum of 5 years' experience in an IT Infrastructure role.
• Extensive experience working with VMWare, HPE ProLiant servers, and NetApp storage arrays
• Extensive experience with the support of Microsoft servers - to include proficiency in PowerShell, Infrastructure as Code, DSC, Hyper-V, Group Policy management and SCCM.
• Experience with backup technologies such as Rubrik
• Extensive experience troubleshooting complex hardware, software and cloud services.
• Experience in software defined and cloud services such as SaaS, IaaS, PaaS and DaaS
• Experience in Disaster Recovery Management
• Knowledge of applicable data privacy practices and laws
• Knowledge of industry standards and roadmaps applicable to the offshore industry
• Relevant experience and professional certifications that validate the fundamental skills required to manage the above technologies: HPE ASE or Master ASE certification, MCSE or Azure certification

Personal Attributes

• Strong interpersonal, written, and oral communication skills.
• Good grammatical skills and the ability to prepare quality documentation, reports and training materials;
• Able to conduct research into Infrastructure issues and products as required.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritize tasks in a high-pressure environment.
• Ability to function efficiently and autonomously to achieve key strategic goals for the team, and effectively manage time across parallel work streams;
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Special Requirements

• Ability and willingness to occasionally work outside normal working hours/days when requested.
• Ability to travel as required

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