Client Relationship Manager - Cayman Islands

Overview of role

Why Join WPS?

If you thrive in dynamic environments and want to work with industry leaders, you’ll love what we offer:

A growth platform – backed by strategic long-term co-investment from Vitruvian Partners and Walkers law firm, accelerating innovation and opportunity.

Blue-chip client base – work with the best on high-impact, cross-border projects with leading global institutions.

Global reach, deep local expertise – collaborate across major investment hubs worldwide.

Empowered culture – a “grown-up” environment that values clarity, collaboration, and commerciality.

Tech-enabled and client centred mindset – leverage technology to build smarter, more efficient service models.

We’re hiring

Join a team that’s redefining fiduciary and corporate services. If you’re ambitious, adaptable and ready to make a difference, WPS could be the right place for you

Duties, Responsibilities & Person Specification

Client Relationship Manager

Walkers Corporate Limited

Salary Range US$100,000 – US$120,000

We are seeking an experienced and commercially minded Client Relationship Manager to manage and develop a portfolio of key client relationships across our global client base. The successful candidate will act as a trusted advisor and primary point of contact for non-legal and administrative matters, ensuring clients receive exceptional service while identifying opportunities to expand and enhance the delivery of WPS services.

This role requires a highly organized and proactive professional with strong relationship management, stakeholder engagement and business development skills. The successful candidate will work closely with Relationship Partners, legal teams and WPS colleagues to support client retention, drive growth opportunities and ensure clients receive a seamless and best-in-class service experience.

• Build and maintain trusted relationships with a portfolio of key clients, delivering proactive and exceptional client service with a view to becoming the client's first point of contact for all non-legal matters.
• Partner with Walkers Relationship Partners and senior WPS colleagues to identify opportunities for growth, cross-selling and service expansion within existing client relationships.
• Develop a strong understanding of client structures, business objectives and operational requirements to support strategic relationship management.
• Act as a key liaison between clients, WPS and the law firm, supporting administrative, compliance and operational matters.
• Assist clients with non-billable support activities including portal access, service enquiries, billing-related queries and general account support.
• Monitor and maintain the overall health of the client portfolio, including compliance with regulatory and statutory requirements, KYC/CDD obligations and accounts receivable management.
• Promote WPS services and marketing initiatives to clients and external intermediaries where appropriate.
• Collaborate with WPS and law firm marketing teams in the planning and execution of client engagement activities, events and relationship-building initiatives.
• Leverage technology, data and process improvements to enhance client service delivery and operational effectiveness.
• Support strategic initiatives and special projects as required from time to time.

Education, Skills & Experience

• Minimum of 5 years' experience in a professional services business development, relationship management or account management role.
• Experience working within a private equity-backed corporate environment.
• Proven ability to build, maintain and expand institutional relationships across multiple jurisdictions and service lines.
• Strong commercial awareness and understanding of professional services and market sector dynamics.
• Demonstrated experience identifying business development and cross-selling opportunities.
• Excellent stakeholder management, presentation and interpersonal skills, with the ability to influence individuals at all levels.
• Strong administrative and organizational skills with exceptional attention to detail.
• Analytical, process-oriented approach with the ability to manage competing priorities and meet strict deadlines.
• Highly trustworthy with the ability to handle confidential and sensitive information with discretion.
• Exceptional written and verbal communication skills.
• Experience with ViewPoint or similar client relationship management systems would be an advantage.
• Possesses a technology-oriented outlook and a willingness to learn, adopt and champion new digital tools and ways of working.
• Applies technology, data and process-improvement experience to support innovation and help build a future-ready organisation.

Walkers Professional Services offers a dynamic working environment with opportunities for career progression and an excellent remuneration package, including a discretionary performance-based bonus, pension and fully covered health insurance for employees and 5 weeks' vacation. Remuneration will commensurate with qualifications and experience.

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