Client Relationship Manager

Overview of role

We are seeking a dynamic and experienced Client Relationship Manager (CRM) to join our Cayman Islands office. In this pivotal role, you will be responsible for nurturing and expanding a portfolio of key client relationships, focusing on exceptional non-legal communication and service delivery. You will act as a trusted advisor, ensuring client satisfaction and identifying opportunities to expand our services across the Walkers business. This role demands a proactive, strategic, and client-centric approach, contributing significantly to our firm's growth and reputation.

Duties, Responsibilities & Person Specification

• Maintain the integrity and health of the CRM portfolio, ensuring compliance with government and statutory requirements, internal KYC/CDD procedures, and effective accounts receivable management.
• Cultivate strong, trusted relationships with CRM portfolio clients by delivering proactive and exceptional client care. Serve as their primary point of contact for all non-legal inquiries and workflows.
• Act as a key liaison between clients, Walkers Professional Services (WPS), and the Law Firm, providing comprehensive administrative and compliance support, including assistance with client portal access, billing inquiries, and other non-legal matters.
• Collaborate with Walkers Relationship Partners and senior WPS colleagues to strategize on expanding and cross-selling WPS services to CRM portfolio clients, leveraging in-depth knowledge of their business needs.
• Disseminate WPS marketing materials to clients and external intermediaries as appropriate and collaborate with the law firm and WPS marketing teams on seasonal client engagements and activities.
• Undertake ad hoc projects and provide support on broader initiatives as required within WPS.

Education, Skills & Experience

• Bachelor's degree required.
• Minimum of 5 years of experience in a business development or relationship management role within a professional services environment.
• Exceptional organizational and detail-oriented skills, with the ability to multitask effectively.
• Strong understanding of industry and market sector dynamics.
• Proven ability to meet strict deadlines and work autonomously.
• Analytical mindset with a process-oriented approach, capable of working efficiently both independently and collaboratively.
• High level of trustworthiness and discretion, with the ability to handle confidential information sensitively.
• Excellent interpersonal skills, with the ability to interact confidently with colleagues and clients at all levels.
• Outstanding written and verbal communication skills in English.
• Advanced digital proficiency in Windows/Microsoft Word/Microsoft Excel/Microsoft Outlook/Microsoft PowerPoint.
• Experience with ViewPoint is highly desirable.
• Flexibility to work outside of standard business hours on occasion.

Walkers offers a dynamic working environment with opportunities for career progression and an excellent remuneration package, including a discretionary performance based bonus, pension and fully covered health insurance for employees and 5 weeks' vacation. Remuneration will commensurate with qualifications and experience.

Please note that Walkers will not accept any applications received from agencies at this time. Only candidates selected for interview will be contacted after the closing of the role.