Operations & Client Experience Manager - WPS - Cayman Islands
Date: 2 Jul 2026
Location: Grand Cayman, KY, KY1-9001
Company: Walkers Global
We are a leading international law firm for global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.
We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.
Overview of role
Join Walkers Professional Services (WPS) – shape the future with an industry leader
Walkers Professional Services (WPS) is a dynamic, fast-growing provider of corporate, fiduciary and regulatory services to leading private equity firms, hedge funds, CLO managers, trusts, and global financial institutions. With over 400 professionals across eight locations globally, we combine the strength of private equity backing with Walkers’ trusted reputation to deliver seamless, tech-enabled solutions that help businesses to thrive and meet responsibilities with confidence.
As we invest in cutting-edge technology and expand our global footprint, we offer ambitious professionals the opportunity to achieve new career heights and make a real impact.
Why Join WPS?
If you thrive in dynamic environments and want to work with industry leaders, you’ll love what we offer:
A growth platform – backed by strategic long-term co-investment from Vitruvian Partners and Walkers law firm, accelerating innovation and opportunity.
Blue-chip client base – work with the best on high-impact, cross-border projects with leading global institutions.
Global reach, deep local expertise – collaborate across major investment hubs worldwide.
Empowered culture – a “grown-up” environment that values clarity, collaboration, and commerciality.
Tech-enabled and client centred mindset – leverage technology to build smarter, more efficient service models.
We’re hiring
Join a team that’s redefining fiduciary and corporate services. If you’re ambitious, adaptable and ready to make a difference, WPS could be the right place for you.
Duties, Responsibilities & Person Specification
Operations & Client Experience Manager
Salary Range US$90,000 – US$110,000
We are seeking an experienced and service-driven professional to lead office operations and elevate the client and employee experience. This role is responsible for ensuring the seamless day-to-day functioning of the office while driving efficiency, consistency, and scalability across operations. You will act as a central point of coordination across teams, implement best-practice processes, and ensure continuity of service delivery.
You will play a pivotal role in designing and delivering a best-in-class client experience, embedding high service standards inspired by luxury hospitality principles. Working closely with internal stakeholders, you will enhance client engagement and retention while ensuring a professional, polished front-of-house environment that reflects WPS' brand and values.
In addition, you will lead initiatives to foster a positive, high-performance workplace culture, driving employee engagement, supporting onboarding and development, and partnering with leadership on change management and strategic initiatives. You will act as a key advisor to senior management, identifying opportunities to improve operational effectiveness, enhance service delivery, and strengthen alignment across the business.
Education, Skills & Experience
- 10 years’ experience in client experience, luxury hospitality, or high-touch service environments, ideally with exposure to HNW clients
- Proven track record of delivering exceptional client service and implementing high service standards
- 2–3 years’ experience leading, motivating, and developing teams, including through periods of change
- Strong operational management experience, with ability to oversee multiple functions and drive consistency
- Demonstrated ability to manage competing priorities, resolve conflict, and deliver outcomes
- Experience identifying and implementing operational efficiencies that enhance service and/or reduce costs
- Proven ability to collaborate with and influence senior stakeholders
- Exceptional interpersonal, communication, and stakeholder management skills
- High level of professionalism, discretion, and emotional intelligence with a strong client-facing presence
Walkers Professional Services offers a dynamic working environment with opportunities for career progression and an excellent remuneration package, including a discretionary performance-based bonus, pension and fully covered health insurance for employees and 5 weeks' vacation. Remuneration will commensurate with qualifications and experience.
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Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.
