CRM Executive - 12-18 month FTC

Overview of role

Office: London (hybrid 50% attendance required)

Duration: 12-18 month Fixed Term Contract

As CRM Executive you will play a key role in supporting the portfolio of Marketing Technology applications and their relevant processes, primarily focused on CRM and E-Marketing. 

You will work within a global team and be responsible for the adoption and engagement of CRM and E-Marketing and supporting broader marketing technology tools and initiatives. 

The role requires a candidate with great communication skills, who is passionate about CRM and engaging and inspiring others to use it. 

Duties, Responsibilities & Person Specification

• CRM - 

• Supporting CRM process and procedures, ensuring operational efficiency with the firm and the business teams. 
• Customising and pulling reports from the CRM. 
• Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology 
• Providing ongoing support to legal, marketing and BD teams, including monitoring the CRM inbox and actioning support tickets
• Facilitating adoption and training for users within the global offices  
• Reviewing and updating documentation for CRM 
• Ensuring accuracy of client and contact data within CRM and maintaining GDPR compliance – data entry, key contact record management and reporting
• Support the co-ordination of vendor relationships with third party account managers and external consultants 

• E-Marketing - 

• Co-ordinating the E-Marketing application, ensuring business teams have relevant access, and the necessary functionality is available and sufficient. 
• Training the global MBDC team with their e-communications and mailings, providing expert knowledge and point of escalation if necessary. 
• Supporting the global MBDC team to better manage and enhance mailings lists for each practice group/region. 
• Gathering insights, statistics and metrics based on e-marketing data for the global firm. 
• Facilitating training for new users within global offices  

• Various Marketing Technology -  

• Providing high level support for various MarTech tools as required, in addition to CRM, such as webinar and podcast software.

• • Supporting marketing personnel on the various MarTech applications.
  • Collaborating with third party vendors, suppliers and partners as required 

Education, Skills & Experience

• Bachelor's Degree or equivalent in a related field. 

• Experience within a professional services / business-to-business environment. 

• Good knowledge and experience of CRM systems (ideally InterAction), mailing automation platforms, e-marketing tools and processes. 

• Proficiency in Windows Operating Systems, Microsoft Office, Microsoft Excel, Outlook  

• A collaborative and confident, professional, who can demonstrate versatility and adaptability in a high-paced environment. 

• A strong team player capable of building good working relationships. 

• Good written and oral communication skills, with keen attention to detail 

• Ability to work under pressure and deliver on tight deadlines. 

• Great problem-solving skills and a fast learner. 

• Great organisational, planning and project management skills and the ability to prioritise workload and meet tight deadlines. 

• Self-starter who brings a positive energy. 

• Ability and willingness to occasionally work outside normal working hours/days as required. 

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